Frequently Asked Questions

ICAgile.com Account Help

If you have attended a ICAgile-accredited class, your learning provider will create your icagile.com account, if you don’t already have one. You will then receive an email from ICAgile with instructions on how to access your account and claim your certification.

Typically learning providers will set up your account within 10 business days of completing the course. If you don’t receive an email from ICAgile within that time frame, we recommend you contact the learning provider to inquire about your account status. We also recommend asking which email your account created with.

If you know your alternate email address(es) or username, request a password reset link. Please note that the link will expire within 24 hours of issuance. If you are unable to recall this information, please submit a request for your ICAgile.com Login Credentials with information to help us identify and verify your ICAgile account.

As a first step, please try using the password reset link using any information you can recall about your account (e.g., alternate email addresses associated with your account or potential username). Please note that the link will expire within 24 hours of issuance.

If you are unable to recall this information, please submit a request for your ICAgile.com Login Credentials with information to help us identify and verify your ICAgile account.

If you search your name in Verify Credentials and don't see your profile, its likely your profile is set to private. Once you log in to your icagile.com account, navigate to “Profile Settings.” Under the “Privacy Settings” header, you will find a drop-down menu where you can customize your privacy settings.

If you have more than one icagile.com account, you can merge them into one profile. If you have access to all your icagile.com accounts, log in to icagile.com and navigate to “Profile Settings.” Next, navigate to “Merge My ICAgile.com Accounts,” which will direct you to the account merge wizard.

If you no longer have access to one or more of your icagile.com accounts, please complete this form for assistance.

To prevent creating duplicate accounts in the future, ensure the email you use when registering for a class is a primary or alternate email on your existing account. To edit or add an email to your account, you can do so by visiting your profile settings.

Log into your icagile.com account and navigate to “Profile Settings,” where you can update your name, update and/or add email address(es), change your profile picture, and more. Click “Save All Changes” at the bottom of the page when you are done updating your account.

Please contact info@icagile.com or log in to your icagile.com and use the “Delete My Account” option in your Profile Settings.

Warning: By deleting your icagile.com account, you will delete any record of your ICAgile certifications and you will no longer be able to access them. In addition, ICAgile will not be able to acknowledge or verify your certifications.

Class and Certification Help

Explore ICAgile's Learning Roadmaps to find a certification that's right for you.

ICAgile's Agile Delivery Learning Roadmap is for professionals in product development, delivery, testing, coaching, engineering, and more.

ICAgile's Business Agility Learning Roadmap is for professionals focused on leading with agility, enterprise coaching, or working in organizational areas such as HR, Finance, Marketing, and more.

Each ICAgile Member Organization determines how they want to assess their students (e.g., in-class activities, group exercises, etc.) Contact your class’s Member Organization to learn how they will evaluate your knowledge acquisition during the class to determine your certification eligibility.

Returning Users

Sign in to your ICAgile.com account and complete your post-class survey. (You will see a pending action on your dashboard to complete a class survey on the Welcome page.) After you submit your survey, we’ll issue and send your certification to your email address as a shareable PDF. A copy of your certification will also be available for download at any time from your My Certifications page.

New Users

If this is your first class with an ICAgile Member Organization, you’ll receive an email with a link to create your ICAgile.com profile within ten business days of completing your class. Sign in to your new account and complete your post-class survey. After you submit your survey, we’ll issue and send your certification to your email address as a shareable PDF. A copy of your certification will also be available for download at any time from your My Certifications page.

If you have not received an email to create your ICAgile.com profile after ten business days, please contact your ICAgile Member Organization.

Each ICAgile Member Organization determines the cost of their class. Select a class on the Find A Class tool and then visit the Member Orgranization website where you can register and view more class-specific information such as pricing, timing, location, and more.

ICAgile provides recommended experience on each certification page to ensure a high-quality learning experience. Each Member Organization has the ability to add specific requirements, too. Visit a certification page and the Member Organization's website to learn more about prerequisites for a class.

ICAgile Certified Expert (ICE) certifications are recognized and respected by industry thought leaders to endorse genuine competence. Visit an Expert Certification page to learn more about the experience required to pursue and earn the certification.

Please review our policies on this topic here.

Assistance Verifying Credentials

Add your ICAgile certification to your LinkedIn Profile:

  1. Log in to your LinkedIn account and add a new item to the "Licenses & Certifications" section of your profile.
  2. Enter the name of the ICAgile certification you earned as it appears on your certificate.
  3. In the "Issuing Organization" section, search for and select ICAgile. Select "This Certification Does Not Expire."
  4. Enter the issue date found on your certificate.
  5. Add your "Credential ID," which is located on the bottom right corner of your certificate.
  6. To add a "Credential URL," you must first be sure your ICAgile profile's privacy settings are not set to "Make my profile private." Enter your name in the search field above. Copy and paste the URL when you find your public profile.
  7. Don't forget to also add your ICAgile certification badge (located in the email you received with the PDF of your certificate) to your email signature, resume, etc.

To make your certifications publicly visible, sign in to ICAgile.com, view “My Profile Settings,” and verify that your profile’s privacy setting is not set to “Make my profile private.” Next, check your Welcome page to see if you have any outstanding class surveys. If you still have trouble making your certifications visible, contact support@icagile.com for assistance.

If you are able to locate a prospective employee’s record by searching above, the listed credential(s) are valid and current. If no search result is returned, please contact info@icagile.com and provide the certification holder’s written consent to verify their credentials. It’s possible their profile might be set to private and is therefore not visible in the search results.

Need Further Assistance? Contact Our Team